Effective Date: 2024-10-14
The Institute of Innovation and Advanced Learning | Whole-Chain.org (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, access our services, or interact with us in any other way.
We operate in Canada and comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the General Data Protection Regulation (GDPR) for users from the European Union (EU).
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Information You Provide
Contact Information: Name, email address, phone number, mailing address.
Business Information: Company name, job title, and industry sector.
Financial Information: Payment details (where applicable for our services).
Communications: Any information provided in correspondence or inquiries made through our website.
1.2 Automatically Collected Information
Cookies and Tracking Technologies: We collect data through cookies and similar technologies (e.g., IP addresses, browser type, device identifiers, and browsing behavior) to enhance user experience, analyze traffic, and customize content.
Log Information: When you access our website, we may collect information such as your IP address, time of access, and pages visited.
1.3 Third-Party Information
We may also collect information from third-party sources, such as business partners or publicly available sources, to enhance our services.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services: We use your personal information to offer services, respond to inquiries, and process payments where applicable.
Communication: We may contact you to provide updates, respond to inquiries, or send marketing communications (with your consent).
Analytics and Improvements: We use data to analyze website traffic, improve our services, and enhance user experience.
Legal Obligations: We may use your information to comply with legal obligations or protect our rights, property, and safety.
3. Legal Basis for Processing Personal Data (for EU Residents)
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal information:
Consent: Where you have given us clear consent to process your personal data for specific purposes (e.g., marketing communications).
Contractual Obligations: To fulfill contractual obligations and provide services you have requested.
Legitimate Interests: For legitimate business interests, such as improving our services and maintaining security, provided that such interests do not override your rights and freedoms.
Legal Compliance: To comply with legal obligations or respond to lawful requests from authorities.
4. Disclosure of Personal Information
We may share your personal data with:
Service Providers: We may disclose information to trusted third-party service providers who assist in delivering our services, such as payment processors, website hosting providers, and analytics services.
Legal Requirements: We may disclose your information if required by law or to protect our legal rights or the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
We ensure that any third parties with whom we share your information adhere to strict data privacy standards.
5. Your Rights (For EU Residents)
Under the GDPR, if you are a resident of the European Union, you have the following rights:
Access: You have the right to access the personal information we hold about you.
Correction: You can request that we correct or update your personal data if it is inaccurate or incomplete.
Deletion: You have the right to request the deletion of your personal data under certain conditions (e.g., when it is no longer necessary for the purpose for which it was collected).
Objection: You have the right to object to the processing of your personal data for certain purposes, such as marketing.
Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at email address at the end of this policy. We will respond to your request within the time limits set by the GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once we no longer need your data, we will securely delete or anonymize it.
7. International Transfers
We may transfer your personal information outside of Canada or the European Economic Area (EEA) to trusted third-party service providers. In such cases, we ensure appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs), to protect your data.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, and access controls. However, please be aware that no method of data transmission or storage is completely secure.
9. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience, personalize content, and analyze traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
10. Marketing Communications
If you have opted in to receive marketing communications, we may send you updates about our services, promotions, or other information. You can unsubscribe from these communications at any time by following the “unsubscribe” link in the email or contacting us directly.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, your rights, or our data practices, please contact us at:
The Institute of Innovation and Advanced Learning | Whole-Chain.org
6 – 14845 Yonge St., Suite 156, Aurora, ON L4G 6H8 CA
hello@iial.ca